How much is postage and what are the postage times?
All parcels are sent via registered mail with Australia Post from the Canberra region and despatched on Monday, Wednesday and Friday mornings, AEST.
Standard postage within Australia is free and takes 3-6 business days. Express postage within Australia is $15 and takes 2-3 business days.
Standard International postage is AU$25, Express International Postage is AU$45. Delivery times vary depending on the destination.
Do you have a returns policy? What if I'm unsatisfied with my stones?
We offer a full refund on return of any purchased items, providing that they are in original condition and your intent to return is communicated within 7 days of receipt of the items. Return postage is at the expense of the purchaser.
Do you guarantee your stones?
Sarah MacNaught is a certified gemologist through the International Gem Society. All cut stones come with a gemologist's certification. All parcels of rough gemstone material are tested before being offered for sale.
Do you offer discounts?
Our prices are already competitive for facet rough and mastercut gemstones. We offer an automatic 10% discount on purchases over AU$1000.